Refund Policy

1. Membership Refunds

SCKIN Club offers various membership tiers, including free and premium options. The following refund policies apply to our membership services:

1.1 Premium Memberships

• 14-Day Cooling-Off Period: New premium members have a 14-day cooling-off period from the date of purchase during which they may request a full refund, provided they have not utilized any premium features or benefits.
• Partial Utilization: If you have used premium features during the 14-day cooling-off period, we may deduct a reasonable amount from your refund based on the value of the services you have used.
• After 14 Days: After the 14-day cooling-off period, memberships are generally non-refundable for the current billing period.

1.2 Cancellation of Recurring Memberships

You may cancel your recurring membership at any time through your account settings or by contacting customer service. Cancellation will take effect at the end of your current billing period, and no further charges will be made. No refunds are provided for the remainder of the current billing period when canceling a recurring membership.

1.3 Service Interruptions

If premium services are unavailable for a significant period due to technical issues on our end, we may, at our discretion, extend your membership period or provide a partial refund proportional to the duration of the service interruption.

2. Tournament Entry Refunds

SCKIN Club organizes various tournaments and competitive events for the CS2 community. The following refund policies apply to tournament entries:

2.1 Cancellation by SCKIN Club

If a tournament is canceled by SCKIN Club, participants will receive a full refund of their entry fees. Refunds will be processed through the original payment method within 14 business days of the cancellation announcement.

2.2 Tournament Postponement

If a tournament is postponed to a later date:

• Your entry will automatically be valid for the rescheduled date.
• If you cannot participate on the new date, you may request a refund within 7 days of the postponement announcement.
• If the tournament is postponed indefinitely without a new date being set within 30 days, entry fees will be automatically refunded.

2.3 Participant Withdrawal

Refund eligibility for participant withdrawals depends on when the withdrawal occurs:

• Before Registration Closes: 100% refund of entry fees
• After Registration Closes but Before Tournament Brackets Are Released: 50% refund of entry fees
• After Tournament Brackets Are Released: No refund

Exceptions may be made for documented emergencies or technical issues that prevent participation, evaluated on a case-by-case basis.

3. Coaching and Workshop Refunds

SCKIN Club offers coaching sessions and workshops to help members improve their CS2 skills. The following refund policies apply to these services:

3.1 Cancellation by SCKIN Club

If a coaching session or workshop is canceled by SCKIN Club or the assigned coach, participants will receive a full refund or the option to reschedule.

3.2 Participant Cancellation

Refund eligibility for participant cancellations depends on when the cancellation occurs:

• More than 48 Hours Before Scheduled Session: 100% refund
• 24-48 Hours Before Scheduled Session: 50% refund
• Less than 24 Hours Before Scheduled Session: No refund

Exceptions may be made for documented emergencies, evaluated on a case-by-case basis.

3.3 No-Shows

Participants who fail to attend a scheduled coaching session or workshop without prior notice ("no-shows") are not eligible for refunds.

4. Merchandise Refunds

SCKIN Club offers merchandise through our online store. The following refund policies apply to merchandise purchases:

4.1 Defective or Damaged Items

If you receive defective or damaged merchandise, please contact us within 7 days of receipt. With valid proof (such as photos of the defect or damage), we will provide one of the following remedies:

• Replacement of the item (subject to availability)
• Full refund including shipping costs
• Store credit with a 10% bonus value

4.2 Returns for Other Reasons

For non-defective merchandise, we accept returns within 14 days of receipt under the following conditions:

• Items must be unused and in original packaging
• Original proof of purchase must be provided
• Customer is responsible for return shipping costs

Upon receipt and inspection of the returned item, we will issue a refund for the purchase price (excluding original shipping costs).

4.3 Non-Returnable Items

The following items are non-returnable:

• Digital products (e.g., digital tournament tickets, digital content)
• Customized or personalized merchandise
• Items marked as "Final Sale" or "Non-Returnable"

5. How to Request a Refund

6. Refund Methods

Refunds will be processed using the original payment method when possible:

• Credit/Debit Card Payments: Refunded to the original card (please allow 5-10 business days for the refund to appear on your statement)
• PayPal Payments: Refunded to your PayPal account (usually processed within 1-2 business days)
• Bank Transfers: Refunded to the original bank account (please allow 5-10 business days for processing)
• Alternative Methods: If a refund to the original payment method is not possible, we will offer store credit or another appropriate solution

7. Exceptions and Special Circumstances

We understand that special circumstances may arise. In cases of:

• Technical Issues: If technical problems on our end prevent you from using a service you paid for, please contact us with details of the issue.
• Medical Emergencies: If a medical emergency prevents your participation in an event, you may be eligible for a refund with appropriate documentation.
• Service Quality Issues: If you believe a service did not meet reasonable quality standards, please contact customer service with specific details.

Each exception request will be evaluated on a case-by-case basis. Our goal is to find a fair resolution that respects both your concerns and our policies.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes through our website or via email. Your continued use of our services after changes to the Refund Policy constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about our Refund Policy, please contact us at: